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Frequently Asked Questions

We do not currently offer a direct checkout process on our official site. You can find genuine Bracoo products on Amazon.com and Comfytopia.com. Please look for our authorized retailers: Amazon, Comfytopia, and Change Enterprise.

Please consult your physician before purchasing and using any sporting braces or rehabilitation accessories. Each user has a different condition, and professional physicians can address your concerns directly.

If you are not sure which size to choose, please use our sizing guide located on the product detail page to help you determine which size will be the best fit for you. If you are still in doubt, simply send us a message and we can help you decide the appropriate size.

We recommend hand-washing all Bracoo product to maximize the durability and lifetime of your braces. Please use cold water and mild detergent during the wash and hang dry afterward.

 

Please send us an email with your contact information and our dedicated sales representatives will get in touch with you as soon as possible.

A: In each product page, we provide product manual and instruction video. Please click the “User Manual Download” button below the product feature to download more information.  Also, click “Wear Instruction Video” to watch the how to wear steps.

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